Support Portal

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CaraOne General Information 8

• CaraOne - what is it?
• How does CaraOne benefit creative departments?
• General Questions and Answers
• What is the difference between AI inferences and machine learning?
• CaraOne AI Node - A Server Built for AI

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CaraOne Usage 9

• CaraOne Search Feature
• CaraOne Player Feature
• CaraOne Star List Feature
• CaraOne Prediction Feature
• Using Adobe Premiere with CaraOne

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CaraOne Configuration 18

• CaraOne Mac client install and config location
• CaraOne Windows Client installation
• Working with the Avid Nexis® client to setup CaraOne
• Using UNC path instead of an SMB mount for the proxies and thumbnails
• Enabling the CaraOne client for multiple storage locations

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CaraOne Troubleshooting 9

• Pymiere Link not working although installed and running
• Troubleshooting AAF export issues with CaraOne
• Good ways to check the status of the CaraOne indexing
• How to check the server back-end version of CaraOne
• How to check the status of the files processing on the CaraOne server

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Hardware, Sys Admin, and Networking 12

• Configuring Gmail for use with server email alerts
• Accessing RAID Adapters in NX2/ZX Console
• Joining NX or ZX to Active Directory or Entra ID, or troubleshooting errors with sync or AD join
• Setting the IPMI address
• How to run trim on SSD pools in the NX and ZX Series NAS

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Shares and Datasets 12

• Setting up user and group access for shares
• Attaching NX2/ZX to Evertz DreamCatcher
• Changing the share name or mount point for an NX2 or ZX share
• NX2/ZX File and Folder Permissions
• Spotlight Indexing with NX2 / ZX

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High Availability 2

• ZX Series failover HA technologies explained
• Ping Node Explanation

Backup and Recovery 1

• Backup & Disaster Recovery

General Container Information 1

• Which applications are supported as containers on Scale Logic NAS systems?

Container Installation Guides 3

• Working with FTP and FXP optional add on for NX and ZX Series
• Increasing inotify file system watchers for Resilio Connect
• Installing Resilio Connect Agent on NX or ZX Container

Upgrades 6

• Firmware upgrade using UEFI for Broadcom / LSI 9400 and 9500 HBAs
• Adding Product Key / Capacity License ZX/NX
• Using ATTO Config Tool to update FC or SAS HBA Firmware on NX or ZX
• Updating NX or ZX cluster
• Applying small NX2/ZX update

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Security Patches 3

• NX2/ZX CVE-2022-0336 Vulnerability
• NX/ZX CVE-2016-2114 Vulnerability
• SMB Packet Signing and Performance issues

Troubleshooting & Repairs 22

• Turning on RSS for ZX/NX2
• How to download logs on NX2/ZX
• Migrating a Pool on the ZX NAS
• ZX/NX2 Disk Replacement and rebuild / resilver
• Checking your NX2/ZX Software Serial Number

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SFS-Media General Information 0

SFS-Media Usage 0

SFS-Media Configuration 0

SFS-Media Troubleshooting 0

RAP Usage 12

• Logging into the RAP Web user interface (GUI/UI)
• RAP creating new users and groups
• How to work with mounted shares with RAP
• How to create new folders with RAP
• How to share to users and groups with RAP

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RAP Configuration 6

• Applying a Renewal License to RAP
• Working with ClamAV to enable a virus scanner to the RAP server
• Use 2 Factor authentication with the RAP server
• Change RAP user and group creation settings
• How to access the management console on your RAP server to perform everyday Linux admin like "shutdown" or network changes

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RAP Troubleshooting 6

• Troubleshooting RAP performance issues
• How to clean reinstall the RAP sync client
• Checksum errors in the RAP sync client
• ERR_SSL_KEY_USAGE_INCOMPATIBLE Error Using Chrome Connecting to RAP
• How to fix: The folder .... is used in a folder sync connection! Please use a different one

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Applications and RAP Servers 3

• 1U IAP2 Base Server
• 1U IAP2 Power Server
• 1U RAP Server

NX3 4

• NX3 24 Bay
• NX3 36 Bay
• NX3 16 Bay
• NX3 60 Bay

ZX3 2

• ZX3 Base
• ZX3 NVMe

JBOD Expansion Chassis 7

• NX/ZX 60 Bay JBOD
• NX/ZX 44 Bay JBOD
• NX/ZX 36 Bay JBOD
• NX/ZX 24 Bay JBOD
• NX/ZX 12 Bay JBOD

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Current Software Versions 4

• Current NX2, NX3, ZX, and ZX3 Software Versions
• Current RAP (Remote Access Portal) Version
• Current HyperFS and SONG versions
• Scale Logic Health Monitoring

ZX 4

• ZX 1U
• ZX NVMe 24 Bay
• ZX 2U Power Plus
• ZX 2x24-NVMe-HA-cluster

NX2 4

• NX2 12 Bay
• NX2 NVMe 24 Bay
• NX2 24 Bay
• NX2 36 Bay

Object Storage 4

• Object Storage 45Bay
• Object Storage 60Bay
• Object Storage 90Bay
• Object Storage Usable Capacities

ZX and NX Product Series Usable Capacities 2

• NX and ZX Usable Capacities for Production/Online workloads with HDDs
• NX and ZX Usable Capacities for SSD all-flash workloads

ZX and NX Product Series Performance and Editing Stream Counts 2

• NX2/ZX Stream Counts
• NX3/ZX3 Stream Count Performance Chart

NX (Gen 1) 9

• Replacing a disk drive in a Genesis NX
• How to download logs from the Genesis NX
• SSL/TLS Error in NX
• Running a File System Repair
• Setting Up IPMI for NX (Gen1)

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HyperFS 1

• Setting up SMB on SONG (Scale Out NAS Gateway) for Apple Final Cut Pro X (FCPX)

RX 1

• Retrieving System Key

macOS 11

• How to Create a Bootable Linux Live USB on Your Mac
• Diagnosing and fixing XtendSan not auto-connecting on boot
• Mounting a network drive on Mac
• Managing kexts in High Sierra and later via CLI
• Browsing with Finder in my SMB share is extremely slow

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Windows 3

• Getting CTL-ALT-DEL through remote desktop to the VM instead of local Windows7
• Mounting a network drive on Windows
• How to speed up performance on SMB mounts with Windows

Linux 8

• LSI Megaraid storcli help
• Accessing MegaRAID Storage Manager from a remote client
• How to setup a bond using Network Manager NMCLI
• Install NVIDIA Drivers Linux
• How to work with IPMI or discover IPMI addresses with the Ubuntu Linux IAP servers

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Networking 1

• Cable and Connectivity Solutions

Iconik 1

• Setting Up Iconik Storage Gateway (ISG) with Local Transcoders on Ubuntu 22.04