CaraOne Troubleshooting

Pymiere Link not working although installed and running
Check that some other service is not running with port 3000 as Pymiere Link also uses that port.  Here Tiger Spaces or Tiger client is using it - after unin...
Tue, 13 Feb, 2024 at 5:26 AM
Troubleshooting AAF export issues with CaraOne
AAF export is how you get a favorites list out of CaraOne for import into Avid MC, Adobe, Resolve, or a further automation step.  Sometimes problems can ari...
Fri, 31 May, 2024 at 2:48 PM
Good ways to check the status of the CaraOne indexing
ROADMAP will simplify this process in the next version - using a reporting web page Login to the server Place yourself at the working directory - i.e....
Thu, 12 Sep, 2024 at 7:25 AM
How to check the server back-end version of CaraOne
Two ways -  Via HTTP where x.x.x.x is your server IP address http://x.x.x.x:9091/version/ From the server ssh shell # cat /opt/caraone/dist/version
Thu, 20 Jun, 2024 at 10:13 AM
How to check the status of the files processing on the CaraOne server
Use the URL below with your server IP to get a quick report of the status of the scanning http://x.x.x.x:9091/countJobFiles/ Progress: Username: us...
Thu, 20 Jun, 2024 at 10:16 AM
Client side config file error
You may encounter this message if there is a malformed client caraone.json file In this case check the formatting of your caraone.json file with an onli...
Tue, 20 Aug, 2024 at 8:49 AM
Logging a bug directly to CaraOne
Using this link requires a Google login.  Alternatively, you can open a case with Scale Logic support and we can file the bug for you.   Follow this lin...
Thu, 12 Sep, 2024 at 4:40 AM
Troubleshooting CaraOne client port issues
Testing Server Ports 8080 and 9091 From your client start with ping.  You have to be on the same VPN or subnet or route.  If you can't ping the AInode ...
Thu, 12 Sep, 2024 at 5:39 AM