The RAP client keeps a configuration file stored on your computer, which allows you to cleanly upgrade sync client versions without resetting your settings and resyncing media. If this configuration file gets corrupted it may be necessary to perform a clean reinstall of the RAP sync client. To do so you will need to uninstall the RAP sync client and remove the configuration file before reinstalling.


  1. Close the sync client completely
  2. Drag the sync client application to the trashcan 
  3. Use the table below to determine the location of your configuration file based on your operating system
  4. Delete the configuration file
  5. Reinstall the sync client using the installer

Configuration File Location




Microsoft Windows