Troubleshooting & Repairs
To activate remote support please use the "Remote Support" function from the Extended Console Tools (CTRL+ALT+X). The system will advise cau...
Wed, 31 Aug, 2022 at 12:48 PM
Log into the GUI and on the left-hand side click "Diagnostics" On the next screen Click on "Logs" Click on "Downlo...
Wed, 21 Sep, 2022 at 7:27 AM
In a cluster ZX NAS setup, you can migrate the pool from one node to the other. This is done mostly in rolling upgrade situations however there may be time...
Thu, 25 Aug, 2022 at 12:02 PM
This article addresses either failed HDDs/SSDs or failing HDDs/SSDs. Failed HDDs/SSDs will show "Degraded". Failing HDDs/SSDs will not degrade t...
Mon, 7 Nov, 2022 at 9:42 AM
Scale Logic support may ask you to confirm your NX2/ZX Software Serial Number for support or when adding additional storage capacity license. Below are inst...
Mon, 7 Nov, 2022 at 8:55 AM
In the ZX and NX2, a snapshot is a read-only copy of the state of a file system or volume at a specific point in time. If enabled, snapshots can be used to...
Mon, 10 Apr, 2023 at 9:30 AM
A common error is cabling or connection issues. These often will show up as rx or tx errors. The following should help you get to the bottom of them. ...
Fri, 24 Feb, 2023 at 10:51 AM
Very often when files are copied from an ingest drive or NFS location or similar they end up on the NAS with garbled names. This is called "mangled na...
Sun, 2 Apr, 2023 at 3:02 PM
Rescue mode will boot without attempting to import the pool. On the latest versions you will see "Rescue Mode" as an option. On older builds you...
Tue, 13 Aug, 2024 at 8:58 AM
Sometimes after replacing a drive the LED light for the drive still blinks red, this can be reset from the Console menu which can be accessed via IPMI Remot...
Tue, 27 Jun, 2023 at 9:27 AM