*Note - a valid support contract is required for systems to be added to the Scale Logic phone home support service called "Health Monitoring"

Current version

NX Series / ZX Series up30r2

Scale Logic's Health Monitoring call/phone home benefits

Simplify your IT services by adding the Scale Logic tech support team as an extension of your team.  Get the peace of mind that the experts have their eyes on the health of your Scale Logic gear.

Accelerate service response time as Scale Logic technicians use a global command center dashboard to see red/critical, amber/warnings, and all green clear status indicators for all systems being monitored.  Support tickets can be generated automatically depending on the severity.

Maintain the predictable performance required by your high-performance applications as the Scale Logic team will see latent HDDs, high system loads or bottlenecked network connections.  A Scale Logic support contract keeps the performance of your system at the front and center.  The HDDs or Flash drives often will be flagged for replacement just for being latent or slow but didn't fail.

Protect and extend your ROI as all components in the Scale Logic systems being monitored use temperature readings and normal temperature thresholds to report on keeping the system cool and flash endurance measured for lifespan.  

How to Install and confirm your systems are being monitored

  1. Ensure your support contract is up to date.  Send questions to sales@scalelogicinc.com if questions
  2. Open a ticket with Scale Logic tech support via the support portal requesting to put your system on health monitoring
  3. Scale Logic will audit your system and ensure an upgrade to at least up30r3 with  SU 90843a.  Only one system in your environment needs to run the SU 90843a software update.
  4. After the SU 90843a update, Health Monitoring will be automatically on and checking the health locally but will not be able to reach our dashboard.  At the monitored location, 2 port forwarding rules must be set on the firewall for the Scale Logic dashboard to communicate to the remote NX/ZX that is running the SU 90843a software update.
  5. After firewall ports are open Scale Logic can confirm the system shows up on our dashboard.  Green means GO.
  6. Only one NX/ZX system in your environment needs to be running SU 90843a and other Scale Logic-supported systems can be added through this single system for monitoring back to our dashboard.
  7. That's it.  Scale Logic will now see the monitoring information from the remote systems.

What systems can be monitored? 

The systems and components that we can monitor for you have to be listed under your support contract.  Here are some examples of systems we've added to the health monitoring as part of the Scale Logic contract: 

  1. Scale Logic NX and ZX NAS Systems
  2. Scale Logic IAP Servers running Linux for MAM, PAM, and archive systems 
  3. Scale Logic IAP Servers running Windows for MAM, PAM, and archive systems
  4. Nvidia Switches
  5. Cisco Switches
  6. RAP Remote Access Portal servers

What Scale Logic Health Monitoring cannot see

The health system does NOT report on any folder names or file names, file types, or anything inside any file system whatsoever.  It cannot see your data.  Here is the list of what will not be reported:

  1. Internal IP addresses or GUI passwords
  2. Folder names/workspace names or file names - this health monitoring system can't see the data!
  3. File extensions or types of data - this health monitoring system can't see the data!
  4. Share names - this is the actual name of how a workspace or volume is mounted on the desktop.
  5. Active Directory name or Organization Unit.  This health monitoring system can't see any details of the Active Directly setup or names
  6. Users and Groups.  That is not part of this monitoring system as you manage and monitor your own users, groups, and access.
  7. Share access permissions and restrictions.  This health monitoring system can't see your access settings for resources.

What Scale Logic Health Monitoring does see

  1. Your internet IP address as given to your company by your ISP.  This IP can be found with whoami.  This IP gets entered into our dashboard and ties your equipment under monitoring with your site.
  2. Online or offline state of the equipment being monitored.
  3. Any removed sensor check for a component that was there and now is not reporting.  For example, a failed HDD that disappeared or a failed memory DIMM that no longer is present.
  4. Scale Logic ZX cluster health and failover status
  5. CPU and Memory load
  6. Active Directory domain connection status, last user/group sync time, and sync status
  7. Ethernet status and link speed
  8. Fan status and RPM speed
  9. The temperature of all components
  10. Read and write latency of all components including flash and HDDs
  11. Boot drive medium health
  12. HDD, SSD, or NVMe drive health
  13. Flash endurance - estimate flash age remaining
  14. Snapshot and data replication status
  15. Read ahead and write cache status and effectiveness