Troubleshooting & Repairs

Receiving Threshold limit alerts on my NX2/ZX, what can be done?
If you are receiving Threshold limit email alerts there are a few things you can check and do. In the ZX GUI you can click on you Pool>Status to see...
Mon, 1 Apr, 2024 at 9:28 PM
How to rollback the file system to a previous snapshot
Please Note - this is a critical action that permanently alters the data on the file system, therefore we recommend contacting support for assistance in thi...
Mon, 13 Nov, 2023 at 10:45 AM
Storage full even after deleting media, what can be done?
When media is deleted off the NX2/ZX storage and the free space is not growing the issue more than likely lies with snapshots. The data will not be freed un...
Fri, 15 Mar, 2024 at 12:49 PM
16 Bay NX3 Internal Drive Replacement
The 16 Bay NX3 systems have 4x internal 3.5 inch Data Drives inside the chassis, this article will go over the proper way to replace a drive failure in one ...
Thu, 14 Dec, 2023 at 4:17 PM
How to Shutdown/Reboot and Power On an NX2/NX3/ZX/ZX3
The best way to shutdown or Reboot one of these servers is to access its GUI via a web browser. Shutdown/Reboot Type the servers IP address in a web b...
Mon, 1 Apr, 2024 at 9:36 PM
Permanently cutting production to the DR / Business Continuity NAS
Please Note:  Following these steps assumes you are cutting over permanently to the DR NAS system.  If the source NAS is available, go to the backup and...
Mon, 4 Mar, 2024 at 4:29 PM
Clone a snapshot for testing an SMB share
Please note:  Clones are a read only dataset so it is safe to clone a snapshot, however care should be taken to delete the clone after testing for houseclea...
Mon, 4 Mar, 2024 at 4:11 PM
How do you defragment the NX or ZX file system or check on the fragmentation level?
The Scale Logic does not have a traditional defragmentation mechanism like some other file systems. With ZFS, the Copy-on-Write (COW) architecture naturally...
Mon, 29 Apr, 2024 at 11:04 AM
What does the Scrub Scanner do on my NX2/ZX system and how to run it?
NX2/ZX systems use ZFS for the file system. ZFS file systems have the ability to run a scrub scanner, the scanner is a maintenance operation that helps ensu...
Wed, 17 Apr, 2024 at 8:42 AM
Deleting a share did not delete any data and the file system is running out of available space
Correct - this is normal behavior.  Deleting a share only deletes the access to that mount point, it does not delete any data.  If you need to also delete t...
Wed, 14 Aug, 2024 at 7:57 AM