Obtaining the Client Log File

There are several ways to produce log files. The most common use is enabling logging to a temporary directory, described first.

Client log files contain file and folder names, metadata, server URLs, and other private information. Only upload them if you are comfortable sharing the information. Logs are often essential for tracking down a problem though, so please consider providing them to developers privately.

Logging to a Temporary Directory

  1. Open the RAP Desktop Client.

  2. Press F12 or Ctrl-L or Cmd+L on your keyboard.

    The Log Output window opens.

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  3. Enable the Enable logging to a temporary folder checkbox.

  4. Later, to find the log files, click the Open folder button.

  5. Select the logs for the time frame in which the issue occurred.